Integrative Case Study †Cafe Co

Edinburgh Napier University BA Hospitality and Serv chalk Management world to valet preference Management HRM08901 denomination Submission (Part2) Integrative Case memorialize coffee bean shop Co dress downrFiona Dun locoweed local anesthetic TutorPamela Poon Student NameYiu Chun Hei, Jonas matriculation No. 40075274 Year and ClassBAHSM- 1B main unravelDiploma Date of Submission 7 March 2011 T sufficient of Contents varlet No. 1. entering of two- mean solar mean solar day in reachation limpid argument3 2. boilers suit aims and Specific accomplishment accusatory4 3. Improvement aft(prenominal) this teaching raceway5 4. clocktable of planning human body6 5. cultivation Methods in the train course10 6. valuation strategy of the course15 7. mop up of the genteelness course17 8. Reflective statement18 9. Appendix20 10. appoint of References 21 initiation of two-day home conk break course In spate of the problem of development with line private instr uctors, it is passage to gift a two-days home subject field course to conduct the impudent barista. Each day takes 9 hours, there atomic number 18 astir(predicate) 12-16 sunrise(prenominal) barista volition attend the instruct. The reproduction course intromits the orientation of coffee bar Co, elicitation of node service skills and equipment effect skills. The cause that hold the raining course is relieve metre for teach in everyday workload, assists to train the introductory skills with line manager and let the peeled barista induce the work entrust Next chapter, it pass on apologise the boilersuit aims and objectives of the raising course. interchange count 97 Over each aims and Specific asking objective The overall aim of the education course ar unused barista should be able to derive five varied cases of umber by cook a specimen taste coffee with using coffee producer via the two-day training course. Upon the completion of the training c ourse, freshlyfound barista should be able to pass five goals. Understand the rules and register of coffeehouse Co * Build up team up spirit * Learn a normalized Cafe Cos customer service skills * Learn characteristics of five cat valium coffee beans in Cafe Co * Correctly use coffee maker to make a standard coffee In next chapter, it result cover functions of training course for Cafe Co. cry count 108 Improvement later this training course First, envisioning the history, mission and sight of Cafe Co mountain come on loyalty, explain clear direction to pertly barista and drive them to wee-wee same target. Also, it peck boost morale and create coercive atmosphere in work crop.Second, after training course, late barista al transformy had postonic skills in serving customer and make coffee. There is teeming training swan to line manager it rump depress the conviction for training unseasoned employees. thread managers estimable demand to give time to let new employees to gain experience and sh be their experience. Third, some line managers are not provoke in training. The training course crumb go away base skills to handle periodical workload and restrain time in training. In chapter 4, the timetable of training course come forth behind be let online. give-and-take count 123Timetable of training course The training course will divide to two days, outgrowth day will blab come in about Cafe Co history and policy and second day will teach the intrust in daily life. It will take about golf club hours per day include mavin hours eat time. Training course will hold on 24th-25th in April in one of the branch. There will be a barista and a supervisor which both(prenominal) subscribe three years experience works(a) in Cafe Co liable for flight simulators and speakers in the course. Beside the standard skills, they plenty similarly share their own technique with the new barista.There is a standard dress commandmen t in the course. All attendants must go bad the standard Cafe Co barista suit, forbidding trouser and shoes. Beside the suit, trouser and shoes should confer by the attendants. And here is the Time Table. day 1 Time Contents Methods Resources bearing 900- 930am Welcome and apprize Lecture Computer Projector Welcoming and utter the purpose of the training course 930- 1000am Ice-Breaking Games Paper Pens Let new barista recognize each other and frame up teamwork 1000- 1100pm floor of Cafe Co Lecture ComputerProjectormicrophone -Show the fundamental laws history -Understand the culture and primer coat of Cafe Co 1100-1230pm insurance policy of Cafe Co Lecture Employees handbook microphone -Show the value of Cafe Co-List out strategic of Cafe Co -Clear the military commission and Vision of Cafe Co 1230-130pm Lunch 130- 230pm keen working place Familiarization Tour represent -Show the working place and equipment -Familiarize the working place 230- 330pm Employee Compen sation Lecture Computer Projector Microphone -Show rest day and holidays in Cafe Co-Arrange of duty repast -Show incentive and Benefits of employees 330- 30pm Safety and wellness policy Training goggle box, Lecture ComputerProjector Microphone -Mention the honestty guide in working place -Explain the outstanding of Safety and wellness in Cafe Co -Typhoon and rainstorm emergencies criterion -Provide manners of managing stress at work-Show chance whitethorn happen working place 430-530pm Rules and Discipline Lecture ComputerProjector Microphone -Mention rules in attendance -Explain rules and procedures in Cafe Co-List out discipline example -introduce disciplinary execute procedures 530- 600pm Conclusion intelligence Paper Pens -Recap the main point that the new barista learn Day 2 Time Contents Methods Recourse Purpose 900- 915am Briefing Lecture Microphone Point out Daily goals and first moment 915- 1030am Standard customer services Lecture Training Video Microphone Comp uter Projector -Training standard grateful speech -Table setting training -Understand baristas responsibility 1030- 1200pm Products in Cafe Co Lecture handling Microphone Computer Projector -Recognize products in Cafe Co-Understand menu and facilities -know characteristic of each coffee 1200- 100pm Lunch 100- 300pm Make Coffee inference Lecture Coffee MakingCoffee Bean -Show the procedures of making coffee -Share the skills of making coffee 300- 315pm Break 315- 515pm mental process in Cafe Co economic consumption play Working place and equipment -Try to be a real barista-Try to make coffee -Experience the working place -Try to go customer 515- 600pm Conclusion Evaluation Discussion Flip poster Maker pen Evaluation form -Refresh new barista memories -Conclude the knowledge learned -Collect selective information from new barista In next chapter, it will discuss the training manners and how piece of ass the training system fulfill new barista with different learning style. countersign imagine 530 Training Methods in the training course In this two-day training course, it used six modes to train the new barista. They are Lecture, introduction, Training pictorial matter, Group word of honor, Role Play and Games. Training order is an important rive in training plan it links to suffice and purpose of the training. employ a correct training method dope make a mend training atmosphere and enhance the potency of the training. Further much, there is another element that affects the effectiveness, which is the learning style of the new barista.By Honey and Mumfords learning style (1992), prentice ass identify to 4 types, Reflector, Activists, Theorists and Pragmatists. Each type has their advantages and strength to learn in different training methods. Reflectors are usually stood support and observe at work, thinking what they can learn. They can produce analyses and reports without pressure. Activists are tends to complex in new exper iences, problems and opportunities. They the ilks of to work in team and act first without attendation. They do not standardized formulation or reviewing. Theorists are like to conciliate and integrate ceremony into complex and logically.They like solving problem step by step and think in logical ways. Pragmatists are like to try things out they use the job with concept. They usually have fewer patients in long process. Training method, games clean involved in the ice breaking process. It is costly, need to spend time and without learning some in truth serviceable in work. only if it stills an important severalize in the training course. Games place in the starting can drive new barista to having a positive emotion and unloosen atmosphere to finish the entire course. betwixt compete games, barista can build up teamwork and increase the interaction and communication.It is capable for all learning style because it is not connect to work exactly the consanguinity. Lec ture is a passive training method, it is a blabber without question and answer session, new barista just need to sit down and listen to the lecturer. All information is produce by the lecturer and no interaction betwixt lecturer and trainers. Lecture is a integrity way transfer method entirely it still chosen to use in many sections that about surmise and information. It is because those things can learn by experience and observation and no need to practice or induction.Using lecture to teach knowledge in a long period may cause new barista feel bored and lose their attraction. So that sometime may need to combine another method to balance like group discussion or training video. This method is suitable for Theorist to learn go around because they can having time to understand the theory. Training video will not using each in training, it looks like some economic aid in training method. It is suitable in explain some technique and skills that cannot show by speech or hagg le like customer service and safe & health guide in work place.Playing training video to new barista can attract their attention and stimulate them amid the lectures. Using video as training can reinforce their memory, let the text edition knowledge become image, make them easier to regard as the image, rules and process deeper in their mind. It is a tidy training method for Pragmatist because they learn best if shown a model and they can copy. Demonstration is an experiential training method, it is alike like training video, and it can be feature with the lecture program. It is suitable for reflectors and pragmatists to learn because both types like to observe and copy.It is place in the Make Coffee part trainer will demonstrate how to make a standard coffee and new barista learn via explanation and guidance. Beside the demonstration, new barista can union the process to enhance impact of the training and trainers can explain skills and technique to new barista. Moreover, ba rista can ask question right away to reduce misunderstanding of the demonstration. Role playing will use in the Operation in Cafe Co part, new barista need to act out their characters and take over the daily operation in Cafe Co. t should prepare specially in some case and test new barista confront ability. The advantage of using this method is providing a face to face federal agency for testing it can develop synergetic skills and gives people insight into the way in which people behave and feel but it needs well prepare and enough support to run a determination play. It is suitable for activists learning style they are like to action and working with others in aim playing. Discussion is a method that gives chances for audience to participate active learning, sharing their experience and feeling with others.Also, it can pull ahead others opinions and points to provide a clear view. It provide interaction and communication time for new barista too. It will take part in Concl usion and Products in Cafe Co because this section needs times to discourse and discuss about what they learn, it can make them devote themselves in to the course. This training method is suitable for activists because they like to work with others and leaders discussion. To drive this training course to success, it should also consider Kolbs (1974) learning cycle, experience, observation, abstraction and practice.The training courses goal base on this and ensure the methods can follow these four elements, like it will hold classroom learning like lecture, discussion and videos for experience and observation. Abstraction and practice will reach by the role play in Cafe Co and demonstration of making coffee. All the training methods designed for the content of each part and it is the most suitable method to cause out a effective result after the course. In next chapter, it will discuss the rating of this training course. record Count 930 Evaluation strategy of the courseIn a f air and success evaluation, the design of the evaluation form and the atmosphere of the place are so important. A formal evaluation should hold unless twenty minutes, and the valuator should leave the evaluation place to ensure a fair evaluation. The evaluation should hold by another person that no descent amongst the course. Also, the design of the form should be quantize in marks, distinctly explain the rules like 1 is the best and 10 is the worst in marks. The question in the questionnaire should use close question at most, it can be easier to analyze the selective information and much more fair.The questionnaire should not memorialize the evaluators name which can increase the truism if the evaluators are not identified. According to Kirkpatricks direct of evaluation (1956), evaluation should be focus on 4 stages, answer, encyclopedism, Behavioral and Results. Reaction and Learning are in formative level. Reaction measure the feeling about the content and method of the e valuation. Learning measure what learner learned from the course. Behavioral and Result are in the summative level. Behavioral pass judgment the change of the trainers after training course and the applicant of the trainee.Result measures the effect the organization work and productivity. Therefore, a successful evaluation should include four stages. Evaluation is not just focus on the reaction level but need to concern summative level. Beside questionnaire (appx. 1), interview, performance review and other aspects should consider to evaluate the success of the training course. Word count 245 Conclusion of the training course afterward this training course, new barista will able response the daily operation in Cafe Co, the relationship between barista should be closer and start to build up team work in workplace.Moreover, new barista should understand the policy, strategy, mission and hatful of Cafe Co they also need to understand the rules. They need to recognize their right, b enefit, fee in Cafe Co. Word Count 63 Reflective statement After finish this sagaciousness, I have learnt how to roll the useful information from internet and books. before that, I usually finish my assessment with the tutorial notes and my own knowledge, because of the marks of Reference, it pushes me to suck in books and research in internet. Also, finishing this assessment can make me know more theories and knowledge in Human Resource.It makes me interest in this subject and drive me to read more books about human relationship in work place. It makes me know the psychology of employees and employers. In the working progress, the notes from the course really help me a lot. I applied it to my assignment, it understandably explain the theories with some basic words and showing the figures of some theory which can clear my mind. The thing that hindered me is the musical preparement of my answer. Some question makes me confused and I dont know how to arrange the answers seque nce. The question cannot clearly explain what are they asking and I am confusing about what should I answer.It might affect the quality of the assignment. In briefly, I am satisfied for my submission. Because I can finish it in time and I really do it with my heart. But one thing that I can do better is the submission date. I always finish my assignment at last day of the submission. It is very jeopardy if there are any accident in the network, I may be able to transfer my assessment to the Turnitin arrangement lately and cause my work lower one grade. So that, I opinionated I will finish and upload my work as soon as possible before the due date. Word Count 238 Appendix Training Evaluation Form Title of course forward-looking barista training courseDate of training Marking standard (Disagree)12345(Agree) 1. The direction of the course is clear__ 2. It is easy to understand the content__ 3. The course is enjoyable__ 4. The course is useful__ 5. The course can make me interest in coffee__ 6. adequacy support of the training course__ 7. Trainer is clearly teach the skills and technique__ Any others opinions ______________________________________________________________________________ ____________________________________________________________________________________________________________ Thank you for your opinions List of References Armstrong, M. 2009) Armstrongs Handbook of Human Resource Management Practice, 11th Edition, Kogan Page Bloisi, W. (2007) An Introduction to Human Resource Management, Mc Graw heap Dessler, G. (2011) Human Resource Management, 12th Edition, Pearson Messmer, M. and Bogardus, A. (2007) Human Resource Management, Wiley Pathways Demonstration training method (2007) Online Available at http//traininganddevelopment. naukrihub. com/methods-of-training/demonstrations. html Accessed twenty-sixth March, 2012 Evaluation Forms (2011) Online Available at http//www. sampleforms. org/ kin/evaluation-forms Accessed 4th April, 2012